Customer FAQ

Consumers get a volume discount if more customers purchase a product together. The more units are of a product are purchased, the better discount a customer receives.

  1. Find the product that you want to purchase
  2. Add the product to your cart
  3. Checkout the product
  4. Make payment
  5. Place your order

MySocially groups purchase windows by 'Delivery By" dates. A customer can pick a window to place an order based on the delivery by date. Choose the purchase window by selecting the 'Delivery By" date within which you want to get the product delivered.

Each purchase window has an ordering cut off date by when the customers need to place their orders. The ordering window starts with the purchase window and ends at the ordering cut off date.

Product price keep going down as more consumers place orders based on the discounts being offered by the sellers by units purchased. For e.g. for a product priced at Rs. 5,000 if 5 units are being purchased, the price drops down to Rs. 4,700. If 10 units are being purchased, the price goes down to Rs. 4,200.

The price a customer pays, depends on the number of units that have been purchased until that time. For e.g if 4 units have been purchased until now, the 5th customer will see the current price as Rs. 4,700. If 9 units have been purchased until now, the 10th customer will see the price as Rs. 4,200

Final price of the product is determined once the ordering window is closed

Paid Price is the price that the customer paid for the product when placing the order

Closing Price is the price of the product that is finalized at the end of the ordering window based on the number of units purchased in the purchase window

Customer cashback is calculated based on the Price Paid and the Closing Price. Cashback = Paid Price - Closing Price

Customers receive cashbacks once the product is delivered

Cashbacks are refunded straight into the payment mode used when placing the order

If a customer placed an order using Pay on Delivery option, the customer will only need to pay the Closing price at the time of delivery