Return Guidelines

Return Pick up and Self Ship Guidelines #

Return Pick-up #

Return pick-up is available for eligible pick-up addresses and the items, provided there are no shipping restrictions. In case pick-up is not available, customer needs to self ship the product to MySocially or seller address. A refund will be issued to your original payment method, in accordance with MySocially refund policy, once we receive the item(s) or the seller notifies us of receipt of return, as the case may be.

To ensure successful return pick-up, return the item in original condition with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein.

Note: 

1. Certain couriers might require a return label which can be generated in the Returns section in My Account section
2. A return will not be processed if the pickup is cancelled owing to missing or damaged (caused while in your possession) item or its accessories.

Self-Ship #

In case a return pick is not available, you can self-ship the item using any courier of your choice that has package tracking capabilities. You will need the following return documentation to initiate return.

• A copy of invoice highlighting the items being returned (place it inside the return package);
• Declaration of item details, value and return reason (paste on the return package); and
• A return label with tracking barcode (paste on the return package).