Replacement Policy

Which items are eligible for a Replacement?

Items that are marked as eligible for replacement in the product detail page, will be eligible for replacement provided replacements are requested within the return window per MySocially Return policy.

What are the conditions for Replacement?

Items within return window and in stock (exact same item) with same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Replacements can be requested if the following conditions apply:

• Item received is physically damaged;
• Item received has missing parts or accessories;
• Item received is different from their description on the product detail page on MySocially.com; or
• Item received is defective/does not work properly.

Note:

• A replacement cannot be created for an item which was returned and replaced once earlier.
• If your item is not eligible for a replacement, then you can always request a refund when returning an item.
• If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.