Returns, Refunds and Replacements

What can I return? #

You may request returns for items you buy from sellers listed on MySocially.com that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or MySocially Returns policy.

Note: Items purchased on MySocially can be either refundable or replacement only. In case an item is a Replacement Only item, then the customer will receive a replacement product, provided if the item it is available with the seller and when it becomes available, per MySocially Replacement policy

If an item is refundable, then then the customer will receive a refund per MySocially Refund policy

How to return items?

Go to Order History to initiate a return.

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What are the return guidelines? #

Following are the return guidelines: 

1. The item that you wish to return must be eligible for return.
2. If the return is not eligible for Pickup, a Self-Return option will be given.
3. Once the return is received, you will, in accordance with MySocially Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)).

For more details, please see our Return Pick up and Self Ship Guidelines.