Return Policy
MySocially Return Policy
Returns is a scheme
provided by respective sellers directly under this policy in terms of which the
option of exchange, replacement and/ or refund is offered by the respective
sellers to you. All products listed under a particular category may not have
the same returns policy. For all products, the policy on the product page shall
prevail over the general returns policy. Do refer the respective item's
applicable return policy on the product page for any exceptions to the table
below.
The return policy
is divided into three parts; Do read all sections carefully to understand the
conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|
Category |
Returns Window,
Actions Possible and Conditions (if any) |
|
Lifestyle: Clothing,
Footwear, Watches, Sunglasses, Fashion Accessories |
10 days Refund or
replacement |
|
Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery,
Footwear Accessories, Travel Accessories, Lingerie (top-wear) Home: Home
décor, Furnishing, Home Improvement Tools, Household Items, and Pet
Supplies; Books &
More: Books, Music Instruments, Office Supply, School Supply and Toys Automotive: All
automotive spare parts, accessories |
10 days Refund or
replacement |
|
All Electronics,
Furniture and Large appliances |
10 days Replacement only In order to help
you resolve issues with your product, we may troubleshoot your product either
through online tools, over the phone, and/or through an in-person technical
visit. If a defect is
determined within the Returns Window, a replacement of the same model will be
provided at no additional cost. If no defect is confirmed or the issue is not
diagnosed within 10 days of delivery or Installation wherever applicable, you
will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
Part 2 - Returns Pick-Up and Processing
In case of returns
where you would like item(s) to be picked up from a different address, the
address can only be changed if pick-up service is available at the new address
During pick-up,
your product will be checked for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/
image/ brand/ serial number/ article number/ bar code should match and MRP
tag should be un-detached and clearly visible. |
|
Complete Product |
All in-the-box
accessories (like remote control, starter kits, instruction manuals,
chargers, headphones, etc.), freebies and combos (if any) should be present. |
|
Unused Product |
The product
should be unused, unwashed, unsoiled, without any stains and with
non-tampered quality check seals/ warranty seals (wherever applicable). Before
returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen
Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be
disabled for Apple devices. |
|
Undamaged Product |
The product
(including SIM trays/ charging port/ headphone port, back-panel etc.) should
be undamaged and without any scratches, dents, tears or holes. |
|
Undamaged
Packaging |
Product's
original packaging/ box should be undamaged. |
The field executive
will refuse to accept the return if any of the above conditions are not met.
For any products
for which a refund is to be given, the refund will be processed once the
returned product has been received by the seller.
Part 3 - General
Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- For products where installation is provided by MySocially's service partners, do not open the product packaging by yourself.